Terms and Conditions
(Updated on 01-July-2020)
Please familiarize yourself with the following terms and conditions before using Tamarran.com.
Accepting these terms
This page is still under construction. By accessing the website or mobile application or by using the website or mobile application you agree to be bound by terms & conditions.
General Overview and Description of Service
(a) In these terms and conditions: "we", "us" and "our" refer to Tamarran Sports Online Services W.L.L., a Bahraini company authorized and regulated by the Ministry of industry and commerce under CR # 116786-01; "website or mobile application" means the website or mobile application available at tamarran.com (or any successor website or mobile application operated by us from time to time); "member" means an individual who has registered as a member of the website or mobile application.
(b) Through the website or mobile application we (Tamarran.com and its affiliate (distribution) partners such as House of Pilates in KSA with CR # 2052100988) provide an online platform through which all clubs and sport field providers, can advertise their gyms, studios or facility services for reservation, and through which visitors to the website or mobile application can make such reservations. By making a reservation through Tamarran.com, you enter a direct (legally binding) contractual relationship with the gym, studio, or facility service provider at which you book. From the point at which you make your reservation, we act solely as an intermediary between you and the provider, transmitting the details of your reservation to the relevant gym, studio or facility service provider and sending you a confirmation email for and on behalf of the gym, studio or facility service provider.
(c) When rendering our services, the information that we disclose is based on the information provided to us by gym, studio, or facility service providers. As such, the gym, studio, or facility service providers are given access to their special portal accounts through which they are fully responsible for updating all rates, availability and other information which is displayed on our website or mobile application.
(d) Tamarran.com does not provide or interfere in any way in the preparation of any gym, studio, or facility service. But what this website or mobile application offers to the users is only providing the ability to search for and find gym, studio or facility service that can be booked for usage through this website or mobile application. The gym, studio or facility service providers are obligated to comply with country local laws, rules, regulations, and standards pertaining to gym, studio or facility service preparation, utilization, marketing, and safety.
(e) Although we will use reasonable skill and care in performing our services we will not verify if, and cannot guarantee that, all information is accurate, complete or correct, nor can we be held responsible for any errors (including manifest and typographical errors), any interruptions (whether due to any (temporary and/or partial) breakdown, repair, upgrade or maintenance of our website or mobile application or otherwise), inaccurate, misleading or untrue information or non-delivery of information. Each gym, studio or facility service provider always remains responsible for the accuracy, completeness, and correctness of the (descriptive) information (including the rates and availability) displayed on our website or mobile application.
(f) We reserve the right to change, modify, replace or remove any information or service provided by the website or mobile application without notice. Additionally, we reserve the right to back-up and delete all or some of the files, messages which are provided by the members during the use of services for some periods deemed suitable by Tamarran.com. Tamarran.com shall not be held responsible for back-up and delete processes.
(g) You are welcome to hyper link our website or mobile application on any other website or mobile application with a prior express written consent by us.
(a) The website or mobile application provides information and booking services in relation to sport gym, studio, or facility service providers, including national sport clubs, health clubs and private sport gym, studio, or facility service. The website or mobile application does not recommend products or services. You should independently research and verify, any information that you find on our website or mobile application and wish to rely upon, whether for the purpose of bookings or otherwise.
(b) While we aim to keep the information on the website or mobile application accurate, complete, and up-to-date, we cannot guarantee, and will not be responsible for any damage or loss related to, the accuracy, completeness or timeliness of the information.
(c) Most of the information on our website or mobile application about gym, studio or facility service is provided by third parties – in our case, gym, studio or facility service providers or their affiliates and marketing partners or subcontractors -. In general, we act as an online window or channel for this information, and we do not generally select or edit the information. Accordingly, we will not be liable in respect of any losses you may suffer arising out of such information or any reliance you may place upon such information.
(a) The content, design, software, databases, text, graphics and all other material on the website or mobile application is owned by us or our licensors and affiliates.
(b) You may use the website or mobile application for your own individual, non-commercial use. You are permitted to download and print a single copy of each page of the website or mobile application for your personal use only. Aside from this none of the content, design, software, text, graphics, or other material used on the website or mobile application may be reproduced, modified or redistributed without our prior and explicit written permission. You must not use this website or mobile application for any commercial purpose without our express written consent.
(c) We do not make any recommendation or endorsement as to any content submitted by third parties or linked to our website or mobile application.
(d) As part of our business model and at our discretion, we may display any sponsored content including advertisements, banners, and hyperlinks, on the website or mobile application besides the services of third parties.
(a) You grant to us a worldwide royalty-free non-exclusive license to publish, store, copy, edit, remove, translate or reproduce into any other language, distribute and otherwise use your content without restriction in any existing or future media. You also grant to us the right to sub-license these rights and to bring proceedings for the infringement of any of these rights.
(b) You warrant and represent to us that your content (and its use in accordance with the license granted to us under these terms and conditions) will not be illegal or unlawful, will not infringe any third party's intellectual property rights or other legal rights, and will not be capable of giving rise to legal action whether against you or us or a third party (in each case in any jurisdiction and under any applicable law).
(c) You must not conduct any systematic or automated data collection activities (including without limitation scraping, data mining, data extraction and data harvesting) on or in relation to our website or mobile application without our express written consent. You must not collect or store information from the website or mobile application about our members or other individuals who use the website or mobile application.
(d) You must not use our website or mobile application in any way that causes, or may cause, damage to the website or mobile application or impairment of the availability or accessibility of the website or mobile application; or in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.
(e) The terms and conditions apply to Tamarran.com website or mobile application and its associated applications on iPhone, iPad, Android, and mobile site platforms
(f) If you become aware of any breach of these terms and conditions or any other abuse of our website or mobile application, please report such breach or abuse to us - our contact details are available via the Contact Us page.
By completing a booking, you agree to receive (i) an email which we may send you shortly prior to your game date, providing you with certain information and offers (including third party offers to the extent that you have actively opted in for this information) relevant to your booking, and (ii) an email which we may send to you promptly after your game inviting you to complete our customer review form. Other than the email correspondence confirming your booking, relevant booking modifications or cancelation emails, including reminder emails in instances where you have not finalized a booking, communications initiated from us or the accommodation provider regarding your booking, guest review invitations, and the emails for which you may have actively opted in, we shall not send you any further (solicited or unsolicited) notices, emails or correspondence, unless you specifically agree otherwise.
Ranking and Customer Reviews
(a) The default setting of the ranking of gym, studio or facility service on our website or mobile application is "Recommended" (or any similar wording) (the "Default Ranking"). For your convenience, we also offer other ways to rank the gym, studio, or facility service. Please note that the Default Ranking is created through a fully automated ranking system (algorithm).
(b) The completed customer review may be (a) uploaded onto the relevant gym, studio or facility service owner information page on our website or mobile application for the sole purpose of informing (future) customers of your opinion of the service (level) and quality of the gym, studio or facility service, and (b) (wholly or partly) used and placed by Tamarran.com at its sole discretion (e.g. for marketing, promotion or improvement of our service) on our website or mobile application or such social media platforms, newsletters, special promotions, apps or other channels owned, hosted, used or controlled by Tamarran.com. We reserve the right to adjust, refuse or remove reviews at our sole discretion. The guest review form should be regarded as a survey and does not include any (further commercial) offers, invitations or incentives whatsoever.
You hereby indemnify us and undertake to keep us indemnified against any losses, damages, costs, liabilities and expenses (including without limitation legal expenses and any amounts paid by us to a third party including courts, Governmental authority, judicial or quasi- judicial authority in settlement of a claim or dispute) incurred or suffered by us arising out of any breach by you of any provision of these terms and conditions.
Limitations and exclusions of liability
(a) We will not be liable for any loss or damage of any nature arising out of or in connection with the website or mobile application or your use of the website or mobile application.
(b) We will not be liable to you in respect of any losses arising out of any event or events beyond our reasonable control.
(c) We will not be liable to you in respect of any business losses, including (without limitation to) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
(d) We will not be liable to you in respect of any loss or corruption of any data, database or software.
(e) We do not give any guarantee that access to the website or mobile application or its content will be free from errors and uninterrupted. Nor do we give any guarantee that the website or mobile application or its content will be free from viruses or anything else that may be considered harmful. It is your responsibility to put the necessary safeguards in place to protect yourself and your technology. Nevertheless, we will always try our best to ensure the safety and quality of the website or mobile application.
(f) Subject to the limitations set out in these terms and conditions and to the extent permitted by law, we shall only be liable for direct damages actually suffered, paid or incurred by you due to an attributable shortcoming of our obligations in respect to our services, up to an aggregate amount of the aggregate cost of your reservation as set out in the confirmation email (whether for one event or series of connected events).
(g) However and to the extent permitted by law, neither we nor any of our, employees, representatives, affiliated companies, distributors, affiliate (distribution) partners, licensees, agents or others involved in creating, sponsoring, promoting, or otherwise making available the site and its contents shall be liable for (i) any punitive, special, indirect or consequential loss or damages, any loss of production, loss of profit, loss of revenue, loss of contract, loss of or damage to goodwill or reputation, loss of claim, (ii) any inaccuracy relating to the (descriptive) information (including rates, availability and ratings) of the gym, studio or facility service as made available on our website or mobile application, (iii) the services rendered or the products offered by the gym, studio or facility service provider, (iv) any (direct, indirect, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, pursuant to, arising out of or in connection with the use, inability to use or delay of our website or mobile application, or (v) for any (personal) injury, death, property damage, or other (direct, indirect, special, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, willful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the gym, studio or facility service (its employees, directors, agents, representatives or affiliated companies), including any (partial) cancelation, overbooking, strike, force majeure or any other event beyond our control.
Links and merchants
(b) Any arrangements between you and any third party contacted via the website or mobile application are at your sole risk. We assume no responsibility for any consequence relating directly or indirectly to any action or inaction you take based on the information, services or other material on this website or mobile application. This applies – but not limited to – the arrangement between you and the gym, studio, or facility service provider thru our website or mobile application.
(c) Some of the links to third party website or mobile applications included on our website or mobile application are affiliate links. This means that we may receive commission or a fee if you click on a hyperlink that takes you through to a third party website or mobile application or if you purchase a product from a third party website or mobile application.
(d) Apart from the booking service, should you wish to buy any products or services published on this website or mobile application, you should visit the Merchant directly either at their website or mobile application or through their stores/shops/ offices.
Payments to third parties
Our standard terms of customer payment for bookings from www.Tamarran.com are pay before delivery and usage of service, and these terms will apply except in the case of transactions where different terms are agreed in writing or in case of a special arrangement between you and the gym, studio or facility service provider.
We accept payment from Visa, MasterCard, JCB, Visa Electron, Maestro and Benefit Cards. We employ Credimax to handle these transactions in Bahrain and PayTabs in KSA and do not take or store any credit or debit card details ourselves. The currency used on the website or mobile application is Bahraini Dinar in the Bahrain and SAR in KSA.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Cancelation and No-Show Policy
(a) While every effort is made to ensure that accurate pricing and descriptions are maintained, we reserve the right to cancel any order that is based on inaccurate information.
(b) If you would like to review, adjust or cancel your reservation, please revert to the confirmation email and follow the instructions therein. Please note that you may be charged for your cancelation in accordance with the gym, studio or facility service provider’s cancelation and no-show policy. We recommend that you read the cancelation and no-show policy of the gym, studio, or facility service provider carefully prior to making your reservation.
(c) A reservation may be subsequently canceled by the gym, studio, or facility service provider after you have received a confirmation that it has been booked in the gym, studio, or facility service provider’s booking register. Tamarran.com and our partner gym, studio or facility service providers reserve the right to cancel any reservation, before or after acceptance, and will notify you immediately of any such cancelation.
(d) By making a reservation with a gym, studio or facility service provider, you accept and agree to the relevant cancelation and no-show policy of that gym, studio or facility service provider, and to any additional (delivery) terms and conditions of the gym, studio or facility service provider that may apply to your reservation or while using the gym, studio or facility service, including for services rendered and/or products offered by the gym, studio or facility service provider (the delivery terms and conditions of a gym, studio or facility service provider can be obtained with the relevant gym, studio or facility service provider). The general cancelation and no-show policy of each gym, studio or facility service provider is made available on our website or mobile application on the gym, studio, or facility service owner information pages, during the reservation procedure and in the confirmation email. Please note that certain rates or special offers are not eligible for cancelation or change. Please check the gym, studio, or facility service details thoroughly for any such conditions prior to making your reservation.
(a) Tamarran Sports Online Services W.L.L., Tamarran.com, and our logos are trademarks belonging to us. We give no permission for the use of these trademarks, and such use may constitute an infringement of our rights.
(b) The other registered and unregistered trademarks or service marks on our website or mobile application are the property of their respective owners. Unless stated otherwise, we do not endorse and are not affiliated with any of the holders of any such rights and as such we cannot grant any license to exercise such rights.
From time to time we may update our terms and conditions by posting a revised version on our website or mobile application without any prior notice. We recommend that you check the terms and conditions on the website or mobile application occasionally to ensure that you are informed of, and happy with, any amendments. Continued use of the website or mobile application after the terms and conditions have been revised will constitute your acceptance of the revised terms and conditions.
(a) If any provision detailed in these terms and conditions is deemed unlawful, invalid or unenforceable that provision will be deemed severed from the remainder and the validity and enforceability of the remaining provisions will not be affected.
(a) You hereby agree that we may assign, transfer, sub-contract or otherwise deal with our rights and/or obligations under these terms and conditions without notifying you or obtaining your specific consent.
(b) You must not assign, transfer, sub-contract or otherwise deal with your rights and/or obligations under these terms and conditions.
Governing law and jurisdiction
Your use of this website or mobile application, these terms and conditions in all respect shall be governed by and construed and interpreted in accordance with the laws of Kingdom of Bahrain without regard to any conflict of law’s principles that might refer the governance, construction and interpretation of these terms and conditions to the laws of another jurisdiction. You hereby agree to submit to the exclusive jurisdiction of the courts located within the Kingdom of Bahrain. Nevertheless you agree that we may still be allowed to apply for any injunctive relief including summary suits or petitions in any jurisdiction.
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